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Getting Started

Customer Information & Required Details

To proceed with onboarding and ensure a smooth setup, please provide the following details: 

Authorized Signatory Details 

Please provide the following details for the authorized signatory. This information is required for the consent form and to proceed with documentation. 

1. Company Legal Name

2. Authorized Representative

3. Designation

4. Contact Email

5. Contact Number

6. Company Address 

Signing the consent form is mandatory to proceed with the setup, as it helps ensure customer integrity.

Recording Upload Details 

To enable call recording storage, please provide details for your preferred storage platform: 

Option 1: Amazon S3 (AWS)

• AWS_ACCESS_KEY_ID
• AWS_SECRET_ACCESS_KEY
• S3U_BUCKET_NAME
• S3U_BUCKET_FOLDER_NAME
• S3U_AWS_REGION

Option 2: Google Cloud Storage (GCP) 

• Service account json file

Option 3: Azure Blob Storage (Microsoft Azure) 

• Container name
• Storage account name
• Storage account Key 

Option 4: Custom / Other Storage Endpoint

If you intend to use a custom storage endpoint please adhere to the following request/ response format:

Code
HTTP Method  

Post

HTTP Request Headers 

File-Name: contains the name of the file. For call recordings, the name will be of the format "<call_uuid>.<wav|mp3>"
Content-Type: application/octet-stream 

Request Body

The file contents will be sent as binary data in the request body.  
We can also enable brotli compression for file contents.  

Expected Response

Response Status Code: 200
Response Body: ok
Response Content Type: text/plain

Business Use Case Details 

• Use Case
• Expected Call Volume (Daily/Monthly)
• Type of Campaign (Inbound / Outbound / Both)

Go-Live Requirements

• Expected go-live date 

Compliance & Consent

• Confirmation that all end-users have provided explicit opt-in consent (Yes/No)
• Consent Collection Method (e.g., Web Form, CRM, offline forms )