Introduction
About Epicode
Epicode provides enterprise-grade telephony infrastructure and middleware for scalable voice AI deployments. Built for modern communication workflows, the platform enables seamless integration across telephony networks, voice channels, and AI voicebot frameworks.
Designed with an API-first architecture, Epicode supports high-scale outbound and inbound calling use cases while offering deployment flexibility across cloud, hybrid, and on-premise environments.
Core Capabilities
1. Multi-Channel Voice Connectivity With IraVoice
Enable communication across PSTN, SIP, WebRTC, and WhatsApp channels with unified telephony integration for voicebots and AI-driven calling workflows.
2. Voice AI Platform Integration
Integrate seamlessly with platforms such as LiveKit, Vapi, and other voice AI frameworks, supporting proxy-mode call handling and external AI orchestration.
3. Proven High-Scale Performance
Optimized to handle 5M+ daily calls with efficient resource utilization, supporting up to 1000 concurrent calls on an 8-core VM.
4. Dedicated Infrastructure
Deploy with dedicated VMs, bandwidth allocation, DID numbers, and configurable CPS (Calls Per Second) limits tailored to deployment requirements.
5. Flexible Deployment Models
Support for cloud, hybrid, and on-premise deployments to align with enterprise infrastructure, compliance, and operational requirements.
6. Fast & Accurate CPA Detection
Outbound CPA (Call Progress Analysis) detection in as little as 1.75 seconds with 95%–98% accuracy for efficient outbound campaign automation.
7. Enterprise-Grade Scalability & Reliability
A hyper-scalable telephony stack engineered for 99.99% uptime, ensuring reliable communication for mission-critical voice AI applications.
This document serves as a comprehensive onboarding guide for customers integrating with the Epicode products. It outlines the necessary steps to configure your environment, interact with platform APIs, and deploy calling solutions while adhering to regulatory and compliance requirements.
The guide is intended to ensure a smooth onboarding experience and to enable efficient implementation of both outbound and inbound communication workflows.
